Success stories

KPN, as befits the market leader in the Dutch telecommunications market, works continually to improve the services it provides to its customers. At the same time, in a market as competitive as telecommunications, it is important to invest wisely and strive to improve efficiencies and reduce costs. Combining these two business objectives in the area of on-line services magnifies the challenges. After all, reliability, speed, integration with other systems and an extensive range of services are essential to achieving customer satisfaction and increasing turnover via on-line channels.

The Hermans Group's analysis of the retail entertainment market revealed a number of concrete opportunities. Hermans Retail Europe (HRE) worked out a ‘business concept’ that was designed to exploit these opportunities to the full. This concept is intended to optimize the current services provided by HRE and develop new business.

Health care insurers Amicon, Geové and NVS have gradually aligned themselves to the Menzis brand in the period leading up to 2006. A large-scale marketingcampaign that started in July 2005 was intended to present and position the new Menzis brand and ensure that the launch of the Menzis organization and the new brand name would coincide with the introduction of the new health care system and basic health care insurance cover in the Netherlands. Multiple new external and internal web sites needed to be developed and implemented in a short period of time to support this national campaign and the formation of the new organization.

As a major publisher that serves diverse target groups, WPG has to maintain multiple web sites, thus creating the need for a web content management system.The system had to be available to several different editorial departments without unnecessary complexity, be capable of managing multiple web sites from one central installation and be scalable in line with the needs of the business, in the area of e-business for example.

The Municipality of Eindhoven, with more than 200,000 residents, is the fifth largest town in the Netherlands. Eindhoven is very active and ambitious when it comes to innovation and developments in the field of electronic services. For example, Eindhoven is one of the four Super Pilot municipalities (in terms of the introduction of electronic services) and also belongs to the Kenniswijkgebied, a Dutch government sponsored knowledge development project.